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Cancellation Policy

If you wish to cancel or amend your order, please contact us via Customer.service@foal14.com to send your request, our customer support team is willing to support you.

You can edit your order at any time before it goes to production. Please keep in mind that in some cases, this could be as soon as twelve hours or once the campaign ends (whichever comes first). Therefore, please contact our Customer Service via Customer.service@foal14.com as quickly as possible. 

If your order has already entered the production stage or shipping stage, We will not be able to cancel it.