Have A Question? Contact Us: customer.service@foal14.com

Frequently Asked Questions

Before you place your order:

How much does shipping cost?
Shipping costs vary depending on the shipping destination and the number of items that you purchase. Here’s how we break down our shipping prices:
The Blankets, Apparels, Wall Art are $7.95 for one order in the US 
The Scented Candle is $4.95 for one order in the US 
International shipping costs an additional $29.99
All prices are in USD.

How long will it take to ship my order?
Orders from our store are typically delivered within 5 to 7 business days. For international orders, transit will take an additional 1 to 2 weeks. Expedited shipping is offered on select products to domestic addresses. For more information, please check out our time frame for each item in the Shipping & Delivery section.


I’m having issues placing an order.
We’re sorry to hear that you’re unable to place an order. Please contact our Customer Service via customer.service@foal14.com and we will work on resolving the issue as quickly as possible.

Can I expedite my order?
We are so sorry but due to the nature of the made-to-order product, we cannot offer rush shipping at the moment, but please feel free to reach out to our customer service, we will see what we can do to assist you the best :)

Payment

What methods of payment do you accept?
We accept the following payment methods: Visa, MasterCard, PayPal.
All prices are listed and payments processed in US dollars. If you want to use a different currency, the final transaction price may differ due to currency exchange rates. Please contact your payment provider for further information.

When is my credit card charged for my order?
Your credit card is charged when your order is processed (Within 12-24 hours after placed order). 

Do you offer deferred billing?
No, we are sorry :(


After you placed your order:

What is the status of my order?
You can keep track of your order at any time by our Track Your Order section or Contact Us.


My tracking number isn’t working.
Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

I’d like to modify my order.
Because our orders are made-to-order products, we offer any adjustment for a short period of time after your order is placed. To see if your order is still eligible to be changed, please contact us via customer.service@foal14.com.

I’d like to cancel my order.
Because our orders are made-to-order produced, we offer order cancellations for a short period of time after your order is placed. To see if your order still qualifies for cancellation, please contact us via customer.service@foal14.com.

My order is missing or defective.
We stand behind our quality and offer a 100% quality guarantee on any items purchased from our store. If your order is missing or materially defective, you can contact us at any time to request a replacement with no cost on you. For further information, please visit Our Policy page.

Report a campaign for policy violations.
As a user-generated content platform, we take infringing content concerns seriously and appreciate you taking the time to report a suspected violation. In order to place a formal complaint, please contact us.