Have A Question? Contact Us: customer.service@foal14.com

Our Policy

Cancellation Policy

If you wish to cancel or amend your order, please contact us via customer.service@foal14.com to send your request, our customer support team is willing to support you.
You can edit your order at any time before it goes to production. Please keep in mind that in some cases, this could be as soon as twelve hours or once the campaign ends (whichever comes first). Therefore, please contact our Customer Service as quickly as possible.
If your order has already entered the production stage or shipping stage, we will not be able to cancel it. Thank you for your understanding.

Return Policy
All of our products are made to order, therefore we only accept return and replace your order if the request meets the conditions below:
• The products have been crashed or damaged.
• Different design or size from your order.

If your purchase meets any of the criteria above, please contact us via customer.service@foal14.com within 30 days of receiving it with a photograph demonstrating the poor quality of the print or the damaged area of the item. One of our representatives will be happy to help make things right for you.

Reshipment & Refund
Refunds (if applicable).

If your refund is approved, a credit will automatically be applied to your credit card or original method of payment. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Refund or free replacement will not be accepted for damaged/lost item in cases of the following: Wrong address provided, Improper care, Damages in use..etc,
• All returned/ undelivered parcels due to the wrong shipping address will not be returned to our factory, but sent directly to the Charity organization. If orders were undelivered because of the incorrect address provided by customers, our company can only offer a 50% refund or 50 % discount coupon for reordering.
• Refund process may take up to 14 business days and is credited via your original form of payment.