Have A Question? Contact Us: customer.service@foal14.com

Reshipment & Refund

Refunds (if applicable).


If your refund is approved, a credit will automatically be applied to your credit card or original method of payment. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Refund or free replacement will not be accepted for damage/lost item in cases of following: Wrong address provided, Improper care, Damages in use..etc,
  • All returned/ undelivered parcels due to the wrong shipping address will not be returned to our factory, but sent directly to the Charity organization.  If orders were undelivered because of the incorrect address provided by customers, our company can only offer a 50% refund or 50 % discount coupon for reordering.
  • Refund process may take up to 14 business days and is credited via your original form of payment. 

Late or missing refunds (if applicable)

If you haven’t received a refund after 14 days, we kindly suggest you to contact your credit card company, it may take some time before your refund is officially posted. Next is to reach out to your bank. If you’ve done all of this and you still have not received your refund yet, please contact us at customer.service@foal14.com. We will try our best to make thing right for you.